Help Center

You can update your personal information directly in the Plynk mobile app. Navigate to Profile → Account Details, and under Personal Profile, you’ll be able to edit your information. Some changes require reaching out to the team for support.

A trusted contact is someone we can get in touch in the event we're concerned with your health, well-being, or welfare (due to incapacitation, exploitation, endangerment, or neglect). Specifying a trusted contact does not grant them access to your account or grant them power of attorney.

Your trusted contact may be asked to share or validate information about you and/or your account(s), such as whether another person or entity has legal authority to act on your behalf or helps with decision-making rights (e.g., a holder of power of attorney [POA], legal guardian or conservator, executor, or trustee). Your trusted contact will not have the ability to transact on your account(s).

A trusted contact is someone we can get in touch with in the event we're concerned about your health, well-being, or welfare (due to incapacitation, exploitation, endangerment, or neglect). Specifying a trusted contact does not grant them access to your account or grant them power of attorney.

A beneficiary is someone who receives your assets when you pass away. You can designate a beneficiary for each account, and you may list up to three beneficiaries per account.

You will need to contact the Plynk service team at service@plynkinvest.com and work with an agent to verify your identity and begin the account transfer process.

You can set or update your trusted contact person by navigating to the Account details section of your Profile.

Digital Brokerage Services LLC ("DBS") has a regulatory requirement to ask for your employment information in order to determine whether you have an affiliation to any of the following:

• You are a senior foreign political figure, or a family member or close relative of a senior foreign political figure.
• You are registered with or employed by a Financial Industry Regulatory Authority ("FINRA") member firm (also known as an "associated person").
• You are the spouse of an associated person.
• You are related to an associated person who has control over your account.
• An associated person materially contributes financial support to you and has control over your account.
• You are affiliated with or employed by FINRA, any other self-regulatory organization (SRO) or a municipal securities dealer.
• You are a control person or affiliate of a public company under SEC rule 144 (such as a director, 10% shareholder, or policy-making officer), or an immediate family or household member of such a person.
  Note: you may not open a brokerage account if you are a control person or affiliate of a public company.
  You may still open a brokerage account if you are affiliated with any of the above, except for those who are control persons or affiliates of public companies. However, the Plynk service team needs to have this information on file if your employer asks for duplicate copies of your account statements and/or transaction confirmation.

A control person is one who has the power to direct or influence the direction of the management and policies of an entity and who is subject to trading restrictions regardless if the security is registered. Control persons include for example:

• Executive officers, directors and persons who own 10% or more of the equity of the corporation.
• General partners of a limited partnership who each are deemed to be an affiliate or control person of the entity.

Please enter your employment information for whichever job represents more than 50% of your weekly working hours.

Certain users may not be allowed based on their employment type.

If you change jobs at any point in the future, please update your employment information. The Plynk service team will screen your new employment type to make sure it still meets our criteria. In some cases, a Plynk service team associate may contact you asking for more information.

If you change jobs at any point in the future and have questions regarding whether your new employment will affect your brokerage account, please reach out to the Plynk service team for more information.

If you lost or can't remember your username, or if you created an account but exited the app before creating a username:

• Contact the Plynk service team at service@plynkinvest.com
• A Plynk service team associate will call you at the phone number listed on your account.
• The associate will ask questions to look up your account information and confirm account ownership.
• The associate will then assist with username recovery.

If you've forgotten your password or want to change it, tap the Forgot username or password link on the login page of your mobile app or web app to receive a one-time password verification request sent to your mobile device.

Please make sure you choose an entirely new password. If you try to enter the same one, you won't be able to log in.

If you incorrectly enter your one-time password six times, you will be locked out of your account. Please contact the Plynk service team and an associate will assist you.

Your username is created by you and is your primary method of logging into the Plynk app.

Your account number is created by Plynk and is how the Plynk service team recognizes you. This number is used for identifying your account in our systems, transferring money, settling trades, and many other functions.

In order to update your legal first or last name in our system, you will need to send the following to service@plynkinvest.com:

• A copy of the court document certifying your legal name change.
• An updated photo ID with your preferred name.
• A signed letter of authorization from you requesting the name change on your brokerage account.

To update your beneficiaries, please contact support from the profile section.

If you lost or can't remember your account number, it is always viewable in the profile section within the info card.

Based on the account type, you can submit an account closure request or start the self-directed account closure by navigating to the "Support" section of your Profile.

You may update your legal address directly in the Plynk app by navigating to Account details section of your Profile.

• Enter your legal address, and then click "Update".
• You should receive a verification code from the Plynk service team on the phone number on record.
• Enter the code in the Plynk app to successfully verify and change your address.

You may update your email address directly in the Plynk app by navigating to Account details section of your Profile.

• Enter your new email address, and then click "Update".
• For added security, you should receive a verification code to the phone number on record.
• Enter the code in the Plynk app to successfully verify your identity.
• Once verified, you should receive a verification code to the new email address provided.
• Enter the code in the Plynk app to successfully verify and change your email address.

You may update your phone number directly in the Plynk app by navigating to Account details section of your Profile.

• Enter your new phone number, and then click "Update".
• You should receive a verification code to the existing phone number on record.
• Enter the code in the Plynk app to successfully verify and change your phone number.

If you don’t have access to your older phone number, please reach out service@plynkinvest.com for support.

The Plynk app helps you confidently grow into the investor you want to be. Start with $1 and invest commission-free in stocks, funds and crypto as you build knowledge one step at a time.

The Plynk app is about the stage of life someone is in – not their age – and it was created specifically with investors seeking an uncomplicated experience in mind. There’s no prior investing experience necessary to use the Plynk app.

Digital Brokerage Services LLC (DBS) is an introducing broker-dealer operating as a wholly owned subsidiary of FMR LLC. An introducing broker-dealer "introduces" customers to a clearing firm to handle the execution and settlement of orders that the introducing firm receives from customers to buy and sell securities. 

Brokerage services for the Plynk app are provided by Digital Brokerage Services LLC (DBS), member FINRA, SIPC. 499 Washington Boulevard, Jersey City, NJ 07310.

Green Pier Fintech LLC is a clearing broker-dealer through which DBS executes and settles transactions made by customers.

Plynk service team associates are not registered advisors and therefore cannot provide investment advice.

Categories are investment options grouped by area of interest or business type.

Here are some common reasons you may receive an error message:

Unable to place a trade

• This could be due to the market being closed
• Although unlikely, your order may not be matched with a buyer or seller

Unable to set up bank info

• Routing number, account number, address or name do not match bank records.
• Bank could not be verified.

Please take the following steps:

• Restart your device
• Ensure your device has the most up-to-date app installed
• If you are still having issues, delete and reinstall the app

Digital Brokerage Services (DBS) is a member of SIPC. Securities in your brokerage account are protected up to $500,000. For details, please see https://www.sipc.org. None of the protections associated with your brokerage account apply to your crypto assets.

Protecting your personal information is a priority to us. It is protected through multi-factor authentication, data encryption, and suspicious activity monitoring. To learn more about how your data may be used, please review our privacy policy https://www.plynkinvest.com/disclosures/privacy-policy-dbs

Remove the compromised account from your brokerage account and please work with your bank provider to take the appropriate steps to secure your bank account.

Please contact the Plynk service team if you notice any suspicious activity or feel like your account may have been compromised. If you think your account has been compromised, or you see any activity that you did not authorize, please email us with the subject line of "Fraud" providing us with details.

We will prioritize those communications and contact you as soon as possible. A Plynk service team associate will work with you to help secure your account and determine the appropriate next steps.

You can see all your transaction details within the “History” section of the profile page.

Once you have a linked bank account, you can set up a one-time or recurring deposit here in order to transfer funds into your brokerage account.
All investments involve risk, including the possible risk of loss. As prices for stocks and funds fluctuate over time, recurring investments require your ongoing monitoring.

You can set up a one-time deposit within the "Money Movement” section of the Account page. Here, you may schedule a single deposit to (or withdrawal from) your linked bank account (or brokerage account).

Settled cash is the available cash in your brokerage account that can be used to purchase securities in your account.
Unsettled cash is the amount of money that hasn't yet been applied to your account because all your transaction(s) have not yet settled in your account.

If you transfer money from your bank account into the cash portion of your brokerage account, you will not be allowed to withdraw the funds for 4 business days.

Note: Money deposited via wire transfer before 6:00 p.m. ET will post and be available for withdrawal on the same day. If you attempt a wire transfer into your brokerage account after 6:00 p.m. ET, it will be rejected and need to be re-entered the next business day.

If you are transferring money into your brokerage account via an Automated Clearing House (ACH) transaction, these typically take 2-4 days to settle with your bank. However, you are allowed to trade with your deposited funds on the same day if they are transferred before 5:30 p.m. ET.

Funds availability will vary depending on each bank. You should follow up with your bank provider to understand when the funds will be made available to you.

Note: the method by which you transfer the funds may also impact the amount of time before your funds are available (e.g., same-day ACH, next-day ACH).

The Plynk app currently does not support debit cards as a funding mechanism, though we may include this feature in the future.

The Plynk app currently does not support mobile check deposit as a funding mechanism, though we may include this feature in the future.

If you would like to unlink your linked bank account, please contact us at service@plynkinvest.com.

You can update your linked back account by navigating to the Money movement section in your profile.

Please note: all newly replaced bank accounts are placed under a 7-calendar day restriction.

Currently, the Plynk app only supports one default bank account on file.

For securities that are eligible for dividends, the payment is in cash.

• Opening a brokerage account automatically establishes a cash account, which is needed before initiating security transactions and for holding uninvested cash.  It is a position in your account that acts like a wallet.  When you want to make a purchase, you take the money out of your wallet to cover the cost. After you sell something, you place the proceeds into your wallet.

• When you sell a security, the proceeds are deposited in your cash account after the trade settles. When you buy a security, cash in your cash account is used to pay for the trade. This happens automatically—you do not have to sell out of your cash account to make a purchase.

  Your cash account is also used for processing:

  • Electronic funds transfers (EFTs)

  • Cash dividends

Equities and ETFs: 1 business days after the initial trade.

You can view your balance from the Portfolio screen, which displays your cash available to invest and the dollar value of your investments.

You may have purchased a security that has been halted or delisted from a national exchange. In this case, you will still see the security if you already hold it in your portfolio but will not be able to trade it as usual. You cannot purchase a security that is halted or delisted. Halted securities can be purchased once the halt is lifted. If you are looking to see the security, contact the Plynk service team for assistance.

You will not be able to invest your money if:

• The cash you are trying to invest has not fully settled

• You have not paid any required fees

   

• There is a restriction on your account requiring additional information 

  Please contact service@plynkinvest.com for more information on the restriction

Your order may be pending if you are trying to place an order outside of market hours. In this case, your order will execute the following business day.

If you already own a security that is delisted from a U.S. exchange or not supported through the Plynk app, you may contact service@plynkinvest.com to help facilitate either the sale or transfer of that security.

If your transaction included a stock or ETF, the transaction is executed almost immediately. If you wish to repurchase or sell the security, you will need to initiate a new transaction once your initial transaction has cleared/settled.

Note: if you do not have sufficient funds in your brokerage account to cover the cost of the new trade, you will need to allow up to 2 business days from the date you placed the original trade in order for the original trade to settle and proceeds to be available.

Certain transactions may take place that do not involve the customer placing a trade. One example includes dividends for stocks.

If you are unsure of a transaction or have questions, please contact service@plynkinvest.com. If there is suspected suspicious activity, an associate will work with you to protect your account.

When you own securities in your brokerage account you need to select on your account from the portfolio page. You will be able to see the value of your holding and the number of shares you hold.

Your cash awaiting investment is held in a free credit balance (GCASH), which is payable to you on demand by Green Pier Fintech LLC (Green Pier). Green Pier may use this free credit balance in connection with its business, subject to applicable law.
You do not have the option to change your default core position.

A Plynk service team associate may request that you upload a document to verify your identity in order to validate that your account and information is accurate. Additionally, we may need certain documents to comply with regulatory requirements and/or to help facilitate transactions that cannot be completed digitally.

If a Plynk service team associate requests that you upload a document, please use the encrypted email sent to you from the Plynk Service Team. Reply to the encrypted email with document(s) attached.

See related questions regarding tax forms and reporting.

If you receive $600 or more in total in bonuses, Green Pier Fintech LLC will send you a 1099 tax form.

By early March of the year following the tax year (e.g., 2025 tax information is available by early March 2026) your tax forms are available in the “Document center” section of your profile. There are very limited scenarios where forms may be generated beyond this date but no later than March 15. This may occur if the issuer or company of your holding(s) needs more time to finalize the tax information of the income you received.

If you’re having trouble accessing your tax form, make sure your app is up to date, you’re signed into the correct account, and your internet connection is working. If the issue continues, reach out to Support through the app and our team can assist you.

Qualified dividends are dividends from certain U.S. and eligible foreign companies that may be taxed at lower capital gains rates if IRS requirements are met. You can see if your dividends are classified in the Tax Documents section of the app, visit the IRS website for more details, or consult a tax professional.

In most cases, interest income is taxable and must be reported on your tax return. This includes interest earned on cash balances or certain investments, and the amount is typically reported on your annual tax forms available in the app.

A wash sale happens when you sell a security at a loss and buy the same or a substantially identical security within 30 days before or after the sale. When this occurs, the loss might not be tax deductible and may be added to the cost basis of the new investment. Please consult a tax professional for advice.

If you’re having trouble accessing your tax form, make sure your app is up to date, you’re signed into the correct account, and your internet connection is working. If the issue continues, reach out to Support through the app and our team can assist you.

Prior to May 17, 2025, National Financial Services (NFS) was the carrying and clearing broker for your DBS brokerage account. DBS is the broker-dealer whose brokerage services are available thru the Plynk app. Effective, May 17, 2025 Green Pier Fintech LLC became the carrying and clearing broker for your DBS brokerage account. Providing tax forms is a clearing firm function which is why for tax year 2025 you would receive tax forms from both NFS and Green Pier.

There can be a few reasons why you may have received a corrected 1099.

1. Income reclassification: Previously reported dividends or interest payments were updated to another tax classification.
2. Updates to your personal information: Changes were made to your personal information after your original 1099 was issued.

To make any corrections to your 1099, please email us at service@plynkinvest.com.

De minimis means "about minimal things". If you made less than $10 from your investments (from dividends or interest), you'll receive a de minimis 1099.

Your crypto account cannot hold cash; only your brokerage account can hold cash. In order to buy crypto, you must link a bank to your brokerage account in the app and transfer cash into it.

Once the cash is successfully deposited into your brokerage account, you will be able to buy crypto with it. It may take a minimum of 4 days for cash to settle before you can use it for crypto trading. The crypto you purchase will then be held in your crypto account.

No. All crypto trading must be completed through the Paxos platform via the Plynk app. If the Plynk app is down, you will not be able to access your Paxos account.

Bitcoin is a digital currency that can be transferred from person to person without using a third party, like a bank.

It was launched in 2009 and continues to be the largest (by market cap) and most widely known cryptocurrency. Bitcoin was created by a mysterious person (or group of people) using the name Satoshi Nakamoto, whose identity remains unknown.

Litecoin is a digital currency that can be transferred from person to person without using a third party, such as a bank.

It was launched in 2011, shortly after Bitcoin, as an alternative cryptocurrency (commonly referred to as an “altcoin”). Litecoin was created by Charlie Lee, a former Google engineer, with the goal of creating a faster and cheaper version of Bitcoin, which he described as the “lite version of Bitcoin.”

Bitcoin Cash is a digital currency that can be transferred from person to person without using a third party, such as a bank.

It was launched in 2017 to support faster transaction confirmations. However, despite its design goals, Bitcoin Cash has not exceeded Bitcoin’s transaction volume in practice, as less users rely on it for everyday transactions.

Ethereum is not just a digital currency; it is a digital platform that can be used to build applications. It launched in 2015 and uses similar foundational technology as other cryptocurrencies.

Ethereum is the name of the digital platform used to build applications. Ether (ETH) is the cryptocurrency of the Ethereum platform and is used to pay fees required to run programs on the platform.

Think of it this way: Ethereum is like a car, and ether is the gas that fuels it.

If you sell any cryptocurrency, you may need to report gains or losses when filing your taxes, similar to investments in your brokerage account (such as stocks or funds).

If you have questions about your specific tax situation, consider consulting a tax professional. Digital Brokerage Services LLC (DBS) does not provide tax advice.

Yes, Paxos will provide a 1099-DA tax form to crypto account holders for their tax reporting purposes.

Currently, there are 4 cryptocurrencies available to trade through the Plynk app: Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), and Ethereum (ETH).

Crypto account holders can buy, hold, and sell cryptocurrency through the Plynk app. At this time, users cannot:

• Transfer crypto
• Exchange one type of crypto for another
• Use crypto to pay for goods or services

You can trade crypto through the Plynk app 24 hours a day, 7 days a week, 365 days a year, except during monthly scheduled maintenance.

Paxos performs maintenance once a month from 7:00 to 8:00 p.m. ET. Users will be informed of upcoming maintenance in the app. You must be physically located in the 50 United States, U.S. territories, or the District of Columbia to place trades with Paxos.

Crypto trades submitted to Paxos via the Plynk app settle in real time.

No. Paxos services provided through the Plynk app do not currently support transferring crypto assets to an external wallet.

If you choose to close your brokerage account through the Plynk app, you may open an account directly with Paxos, which would allow you to trade or transfer your assets.

No. Transferring cryptocurrency from other platforms into the Plynk app is currently not supported.

The Plynk app currently supports market orders only for crypto trades.

• Market buy orders are sent in USD.
• Market sell orders are sent in the unit of the cryptocurrency being sold (e.g., BTC).

The Plynk app offers crypto trading through Paxos Trust Company, N.A., which is regulated by the Office of the Comptroller of the Currency. Paxos performs all crypto-related trades through the Plynk app and serves as the custodian for all crypto assets. When you open a crypto account through the Plynk app, you authorize Plynk to share your information with Paxos and agree to Paxos’ Customer Terms and Conditions.

Any user with an existing brokerage account through the Plynk app may apply for a crypto account offered by Paxos. Paxos may approve or deny the application.

Users subject to backup withholding by the IRS are not eligible to open a crypto account. You must also be physically located in the United States or its territories to trade crypto with Paxos.

The minimum crypto trade amount is $1.00, not including fees. Some trades may result in residual crypto amounts worth less than $0.01. Paxos retains records of these residual balances in your account. For more information, please see the Crypto Fee Schedule.

Yes.

• For trades of $100 or less, there is a minimum fee of $0.50.
• For trades above $100, there is a 0.5% fee.

Fees are added to the trade amount. For example:

• A $10 crypto purchase would cost $10.50 total.
• A $200 crypto purchase would cost $201.00 total.

There are no added spreads, markups, or custody fees.

For more information, please see the Crypto Fee Schedule.

Cryptocurrencies are volatile and highly speculative, and you may lose the full value of your investment. DBS does not offer investment advice or provide recommendations. You should carefully consider your financial circumstances and risk tolerance before trading crypto. To learn more about risks, please see Risks of Trading Cryptocurrency.

No. Crypto investments are not insured by the FDIC and are not protected under SIPC. None of the protections that apply to brokerage investments apply to crypto assets.

Consider the following factors:

• Your comfort with risk and market volatility
• Whether your basic financial needs and savings goals are met
• Whether you can afford to lose the full amount invested

If you can’t afford to lose the funds, you should not use them to trade crypto.

The S-Factor Score is intended to provide a normalized representation of social media sentiment over a 24-hour period by measuring the deviation of changes in sentiment intensity of a given digital asset. It provides a view into whether digital asset related posts and other exchanges via social media, are positive or negative, considering the intensity, or frequency, of such posts.

Developer Activity reflects what developers are doing on the blockchain. This metric shows the 30-day moving sum of code commits (edits), issues opened and pull requests (PRs) merged on the blockchain.

You can open Traditional IRAs and Roth IRAs on the Plynk app.

Requirements

• Your IRA must be open.
• Your IRA must have an active linked bank account.

Steps

• From the portfolio page, go to your IRA account. 
• Review your available contribution limits.
• Tap Contribute.
• If more than one tax year is available, select the year you want to contribute to.
  (Please note that each tax year has its own separate contribution limit.)
• On the Money In screen, make sure the correct IRA account is selected and review the tax year, account, and amount carefully.
• Transfer money from your linked bank account into your IRA.

Note

The contribution limit shown in the app is shared across your Roth IRA and Traditional IRA on Plynk. It does not reflect any Roth IRAs or Traditional IRAs you may hold at other brokerages. In general, IRS annual IRA contribution limits apply across all of your IRAs combined, including accounts held outside Plynk.

Your eligibility to contribute may also depend on your personal income situation.

Requirements

• Your IRA must be open.
• You must first contribute money to your IRA.

Steps

• Use Discover or Search to find an investment you’re interested in.
• Open the investment’s Product Description Page (PDP).
• Select your Roth IRA or Traditional IRA as the account you want to invest from.
• Continue to the trade ticket.
• Make sure the correct account is selected and review the order details carefully.
• Review the buying power available in the selected IRA.
• Enter an amount that is equal to or less than your available buying power.
• Submit your order.

Note

Contributing money to your IRA does not automatically invest it. You must place a separate investment order to invest money in your IRA.

Please refer to the IRS website for IRA contribution limits.

There are no fees to open or invest in an IRA on the Plynk app. However, there is a $125 fee to close out your IRA. Certain funds available for investment may charge fees.

Corporate actions are events initiated by a publicly traded company that cause a material change to the company’s structure, potentially affecting its financial situation, stock price, and stock performance—and possibly your investment mix. These events can range from changing the company name, issuing dividends or other distributions, to a major restructuring of the company through a merger or bankruptcy.

There are several types of corporate actions, including:

Voluntary Events: Events in which you can choose whether or not to participate. Participation is entirely up to you. Keep in mind that whether or not you participate, your accounts may still be affected.

Optional Dividends: A type of corporate action in which you can choose among two or more forms of payment (cash, stock, or a distribution of both), or stay with your dividend payout instructions on file. In either case, you will still receive a distribution.

Mandatory Events: A type of corporate action initiated by the board of directors of a corporation where participation is automatic for shareholders. In a mandatory event, no direct participation is required from you.

Proxy Voting: Shareholders in public companies typically have voting rights associated with their stock holdings. These voting rights allow shareholders to vote at annual and special company meetings. Most shareholders submit votes by proxy rather than attending meetings in person.

No. The Plynk app cannot provide advice regarding participation in corporate actions. Each investor’s situation is different, and you should consider your individual financial goals and tax implications. If you need additional guidance, consider contacting your tax professional before participating.