How the Plynk® app keeps your money and information safe — Q&A with the security team

Protecting your money and personal information isn’t just a feature in the Plynk app—it’s a priority. Here’s a look behind the scenes from members of the team who work on security and fraud protection, answering several commonly asked questions.

Q: How is personal and financial information protected?

A: There is strong encryption in place to protect your data at all times, along with secure data storage practices. The app also offers biometric login options and two-factor authentication (2FA) to help keep your account safe.

Check out the privacy policy page on plynkinvest.com to read more about the use and safeguard of personal information.

Q: What measures are taken to prevent unauthorized account access and what systems are in place to prevent fraud?

A: Multiple cybersecurity tools are in place to monitor for suspicious activity and help block unauthorized access. There’s also a combination of verification tools used to detect and prevent fraud before it reaches your account. These systems help confirm identities and flag anything that doesn’t look right.

Users are encouraged to stay alert and know how and when the Plynk team will contact them. If something feels off, reach out to support and double-check!

Q: Can users report suspicious activity or freeze their accounts if needed?

A: Absolutely. If you notice anything unusual, you can email service@plynkinvest.com to report suspicious activity. The team will investigate and take whatever action is needed to resolve the problem.

Q: How do you ensure the app stays up and running?

A: The app runs in a scalable, multi-region environment with blue-green deployments to help keep it continuously available and responsive. Basically, what this means is that there’s a backup version running if anything ever doesn’t go as planned during updates.

Q: Is my money safe if the Plynk app shuts down or changes ownership?

A: Yes! Most likely customers would be given the option to withdraw their funds as cash holdings or transfer them to another brokerage.

Brokerage services through the Plynk app are offered by Digital Brokerage Services LLC (DBS). If you check out the DBS customer agreement, you’ll see that your securities are protected by the Securities Investor Protection Corporation (SIPC) for up to $500,000 (including up to $250,000 for uninvested cash). DBS also provides additional coverage beyond those limits. Just keep in mind that this doesn’t protect against a decline in value of your investments. You can learn more at sipc.org.

Q: Can I withdraw my money easily and quickly?

A: Yes! Moving money to or from your brokerage account is very simple. All you have to do is:

1. Tap the move money arrows in the navigation bar
2. Select deposit or withdraw
3. Enter the amount and confirm

It’s worth noting that if you’ve just transferred money from your bank or sold an investment, it can take a few days for the funds to settle and you may not be able to withdraw them right away.

Final thoughts

Security is a team effort. The app utilizes advanced tools and practices to protect your account, but staying informed and cautious as a user is just as important. If you ever have questions or concerns, the support team is here to help. Thanks for using the Plynk app!